Shadow IT comes from IT not doing its job
IT needs to support innovation and finding better ways to do things, not defend the status quo Let’s get this out of the way first. I’ve been on both sides o...
Historical Archive
Article Archive (2004–2016)
A collection of 270+ historical articles covering early tech, blogging, WordPress, and digital culture.
Confessions of the Office IT Guy
I wasn’t always just doing marketing, I usually fixed computers too Photo by Igor Ovsyannykov on Unsplash Speaking as a one of those unofficial IT guys, let...
What you read is only the tip of the content marketing iceberg
There is a lot more going on than just the words on the page It looks so simple doesn't it? The words on the page. The post that caught your eye. The writing...
Teams work best as all virtual or all together, not both
Can communication thrive when some people can just sit and talk? Photo by Bill Selak. I wrote this post about a year and a half ago. I’m not sure if my premi...
The Many Hats of a Startup Marketer
Come Hell or high water my job is to get it done I wrote this post in July, 2014 while I was Director of Customer Success (and Marketing and Social Media) at...
A Year of Customer Success
Six things I learned that you can try today I was the Director of Customer Success at TeamFit (formerly Nugg) for a year and it was one of the best professio...
Find Team Members Who Have Failed So You Can Succeed
A few failed projects makes a better team You’re looking at a few possible new team members to augment your team. Who would you rather have on your team, som...
Why didn’t they see that feature?
If users don’t know about it, they won’t use it This summer a strategy class at the University of British Columbia (UBC) used Nugg to share discussions about...
Archives
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Can the IM model save e-mail from spam?
Although some say that IM spam (spim) is becoming a problem, I haven't seen it and Dina Mehta makes good points at why the IM model, for example Skype, works...
ChangeThis :: How To Be a Boor: 9 pieces of e-mail etiquette
This is one of the first manifestos from ChangeThis and it isn't deep, it isn't even revolutionary. What it is are some basic rules of e-mail that I think ar...
The Washington Times: Special Report What's all the blog about?
This article was picked up by both Rick Bruner and Debbie Weil (who's picture is in the article). The article goes over the standard stories and stats. There...
From Rick Bruner's blog: Calling for Blog Publishing Platform Reviewers
Rick Bruner is soliciting reviewers of different blogging platforms, including Blogware. He's offering $25 USD for submitting a review. I'm tempted to put my...
Questioning SharePoint from the Telework Times
I have yet to read the article cited, but I certainly support the sentiment. Too often IT department choose what is convenient, instead of really looking for...
Five Across InterComm v1 review
On Monday I posted my initial thoughts about the new IM product InterComm from Five Across. If you haven't downloaded it (and I recommend you do) here is a g...